Last updated: July 2026
SITE_NAME LLC (“Company,” “we,” “our,” or “us”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or contact us about our decorative metalwork designs, custom fabrication, ornamental ironwork, architectural metal art, welding consultations, and related creative services.
This is an informational and inspirational gallery site. We do not sell goods, products, or services directly from this website, nor do we process orders, pricing, transactions, payments, or shipping online. Any custom metalwork services discussed, quoted, or inferred—in addition to timelines—are the choice of consenting adults and a private matter to be agreed upon between each party.
This Privacy Policy applies only to personal information that we collect through this website and directly from you.
Scope
This Privacy Policy applies to visitors to our website, those who fill in contact or quote request forms, and those who contact us by phone or email. It is applicable to prospective clients, existing customers, and all business contacts.
This Privacy Policy does not apply to third-party websites or services, and a third party’s collection of your information will be subject to their own privacy policies, if any.
Information We Collect
We only collect the information we need to: run our business; answer your questions; keep in touch with our customers; and provide creative metalwork consultation and fabrication services. We do not gather needless or sensitive personal information on purpose.
Information that you provide directly may include your name, company name, email address, and telephone number, as well as details about your decorative metalwork project—including design preferences, material choices, dimensions, desired finishes, timeline requests, installation location, and any support services requested. You can choose not to provide this information, but we may require it in order to prepare a quote or to respond fully to your creative inquiry.
When you phone us or email/contact us via the website, we may keep a record of your contact details along with the date and time of communication, subject matter, and any notes necessary to support your project. Please note that we only use this information for customer service, scheduling, design consultation, or operational purposes.
When you visit the website, certain technical information will be collected automatically. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you interact with our gallery and project pages. This information is used to ensure that the website remains compatible with popular browsers and operating systems, and for troubleshooting purposes. This data does not, generally, identify you directly.
In addition, we may use third-party analytics or service providers that supply us with statistics and other information about visitors to this Website. We use these cookies to enhance our website, improve your browsing experience, and provide you with tailored inspiration about our decorative metalwork portfolio.
How We Collect Information
We gather information when you contact us or make a request through a contact/inquiry form, quote or consultation request, email, or phone call, when you submit design documents or sketches, and as you navigate and browse the website.
This website does not accept payments or perform transactions and therefore we never collect payment card numbers, bank account information, or billing information.
How We Use Information
We collect personal information for legitimate business purposes, including: responding to inquiries, preparing estimates or design proposals, communicating about custom metalwork projects or services, scheduling consultations or fabrication work, delivering requested services, keeping internal records, improving website reliability and performance, protecting against fraud or unauthorized activity, asserting legal claims, complying with contractual obligations, and enforcing contractual rights and laws.
We do not sell personal information. We do not share personal information with third parties for their marketing or promotional uses.
Legal Basis for Processing
When required by applicable laws, we process personal information based on consent, steps taken at your request prior to entering into a service agreement, our legitimate business interests (including the exercise or defense of legal claims) in conducting and managing our business or relationship with users, and/or compliance with law.
Sharing and Disclosure
We do not sell, rent, or trade personal information.
We may disclose such information to service providers who perform services on our behalf (such as web hosting providers, IT and technical support vendors, email or communication platforms, or analytics vendors). These service providers may have access to personal information needed to perform their functions but are not permitted to share any personally identifiable information with other third parties for other purposes, as provided in this Privacy Policy.
We will make such information available to third parties who are the subject of lawful government requests, or as otherwise legally required.
If our commercial enterprise is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, though appropriate safeguards will be maintained.
Data Retention
We only keep personal information as long as it is reasonably necessary to fulfill the purposes for which it was collected—including responding to any questions, addressing design issues, resolving disputes, troubleshooting problems, and providing metalwork services. When the information is no longer required, we dispose of it in a secure manner.
Data Security
We have put in place reasonable administrative, technical, and physical measures to help safeguard personal information against unauthorized access, disclosure, or use. Such measures may include secure hosting, encrypted web connections, controlled internal access, and data monitoring. Of course, no system can ever be perfectly secure.
Your Privacy Rights
You may have certain rights under applicable law with respect to your personal information. These may include requesting access, requesting correction of your personal information where incorrect or out-of-date, or requesting deletion of your personal information. In certain circumstances, you may also request restriction on the further processing of your personal information, or withdraw your consent to our use and processing of your personal information (which will not have any effect on the lawfulness of any processing that occurred before such withdrawal).
You may exercise any of these rights by contacting us as provided below. We may also take steps to verify your identity before fulfilling any such request.
California Residents Notice
If you reside in California, you may have certain additional rights under California privacy laws. These rights may include the right to know what categories of personal information we collect, request access to specific information, request modification or deletion, and the right to opt out of certain data sharing.
We do not market personal information.
You can make a request using the contact details below, and we may ask you to verify your identity before responding.
Children’s Privacy
Our site and services are designed for business, professional, and adult creative use. We do not knowingly store or collect the personal information of children under 13 years of age. If we become aware of such information, we will delete it immediately.
Third-Party Links
Our site may contain links to external sites or third parties. These other sites are independent from us and may not be under our control. We are not responsible for the content or practices of any linked third-party sites, even if they are made available on the Service. We recommend you read their own privacy policies if you would like to know how these other organizations use personal information.
Changes to This Policy
We may periodically amend this Privacy Policy in our sole discretion to reflect changes in our practices and service offerings. The revised version will be posted on this page and will have a new Effective Date. Use of the website after any changes are implemented constitutes acceptance of the modified policy.
Contact Information
If you have questions or requests of a privacy nature, please use the following contact link.
SITE_NAME LLC
7001 Dennisville Rd, Amelia Court House, VA, 23002-2418, USA
Phone: +1 970-286-8920
Email: contact@metallroots.com